€ 30.000,-
€ 45.000,-
Gehaltsrahmen, Brutto / Jahr je nach Erfahrung und Qualifikation (Basis Vollzeit)

Are you ready to join a globally acclaimed community, chosen by customers worldwide?

Our client is a thriving company in the beauty tools industry, with a strong international footprint and a track record of continuous growth.

We are currently in search of a dedicated Customer Success Manager to join the team in Vienna. In this role, you will be at the forefront of ensuring the customers enjoy an exceptional and successful experience.

Your role: 
  • Your role will involve skillfully handling a variety of situations with B2B customers through both phone and email communication channels. By understanding their needs, you will ensure a high level of service and guarantee customer satisfaction.
  • You will be responsible for processing and approving customer orders.
  • Another part of your role is handling transport organization and lost packages. You take charge of transport logistics and effectively manage situations involving lost packages.
  • Your responsibilities will encompass efficiently managing the processing of repair shipments and overseeing the process of insurance claims
Your profile: 
  • You should have a minimum of three years of experience in customer service and be known for your problem-solving abilities.
  • Fluent proficiency in English is a must, and it would be advantageous if you are also proficient in Spanish or Italian.
  • Your strong communication skills are essential, and you should find satisfaction in working as part of a dynamic team.
  • As an individual with excellent organizational talents, you should be capable of maintaining a comprehensive perspective even in high-stress situations.
Our offer: 
  • Enjoy a diverse range of responsibilities within a thriving, globally operating company that encourages independence and autonomy.
  • Flexible working options, including the potential for flexitime and remote work arrangements.
  • Additional Benefits: Opportunities for professional growth, complimentary parking, a pleasant office environment, and other goodies.
  • The position is remunerated with a gross monthly salary of approximately EUR 2.500 (based on full-time employment). Adjustments are possible depending on professional experience and qualifications.