Are you ready to join a globally acclaimed community, chosen by customers worldwide?
Our client is a thriving company in the beauty tools industry, with a strong international footprint and a track record of continuous growth.
We are currently in search of a dedicated Customer Success Manager to join the team in Vienna. In this role, you will be at the forefront of ensuring the customers enjoy an exceptional and successful experience.
- Your role will involve skillfully handling a variety of situations with B2B customers through both phone and email communication channels. By understanding their needs, you will ensure a high level of service and guarantee customer satisfaction.
- You will be responsible for processing and approving customer orders.
- Another part of your role is handling transport organization and lost packages. You take charge of transport logistics and effectively manage situations involving lost packages.
- Your responsibilities will encompass efficiently managing the processing of repair shipments and overseeing the process of insurance claims
- You should have a minimum of three years of experience in customer service and be known for your problem-solving abilities.
- Fluent proficiency in English is a must, and it would be advantageous if you are also proficient in Spanish or Italian.
- Your strong communication skills are essential, and you should find satisfaction in working as part of a dynamic team.
- As an individual with excellent organizational talents, you should be capable of maintaining a comprehensive perspective even in high-stress situations.
- Enjoy a diverse range of responsibilities within a thriving, globally operating company that encourages independence and autonomy.
- Flexible working options, including the potential for flexitime and remote work arrangements.
- Additional Benefits: Opportunities for professional growth, complimentary parking, a pleasant office environment, and other goodies.
- The position is remunerated with a gross monthly salary of approximately EUR 2.500 (based on full-time employment). Adjustments are possible depending on professional experience and qualifications.